Refund Policy
At Varadmudra, operated by Shakuntala Enterprises, we strive to deliver high-quality crystals, semi-precious stones, and handcrafted products to our customers. However, in rare cases where issues arise, we are here to assist you.
Eligibility for Refund
Refunds are available under the following conditions:
- Incorrect Product Delivered: If you receive a product that is different from what you ordered.
- Damaged Product: If the product is damaged during transit.
Important Conditions
- You must contact us within 24 hours of delivery to report the issue.
- The product must be unused, in its original packaging, and accompanied by proof of purchase (order confirmation or invoice).
- Clear photographs of the product showing the damage or discrepancy must be provided for verification.
How to Request a Refund
To initiate a refund, follow these steps:
- Email us at solutionsshakuntala@gmail.com with the subject line: Refund Request – Order #[Your Order Number].
- Include the following details:
- Your full name and contact information.
- Order ID and product details.
- Description of the issue and supporting photos.
Our customer service team will review your request and respond within 2-3 business days.
Refund Process
- Once your refund request is approved, we will process your refund within 7-10 business days.
- Refunds will be credited to your original payment method.
Non-Refundable Cases
Refunds will not be issued under the following circumstances:
- If the refund request is made after 24 hours of delivery.
- If the product has been used, altered, or is not in its original condition.
- If damage is caused by misuse or improper handling after delivery.
Contact Us
We value your satisfaction and are committed to resolving any issues promptly. If you have any questions regarding our Refund Policy, please reach out to us:
Shakuntala Enterprises
Email: solutionsshakuntala@gmail.com
Phone: 8595931388
Address: Jharoda Kalan Road.
Block C1. New Delhi -110072
Monday to Sunday (9am to 7pm)]
Thank you for choosing Varadmudra. We are dedicated to providing you with authentic, high-quality products that inspire happy vibes and a happy life!